Shipping policy
Shipping Policy
Last updated: June 18, 2026
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Times Once dispatched, estimated delivery times are:
- United States: 7–15 business days
- International: 10–20 business days
Please note these are estimates and may vary due to customs, carrier delays, or high-demand periods.
Tracking Your Order Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
Customs & Import Duties International orders may be subject to customs fees and import duties, which are the responsibility of the customer. We have no control over these charges and cannot predict what they may be.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at [your email address] and we will investigate with our fulfillment partner.
Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address.
Contact Us For any shipping questions, reach us at support@sleepwiser.org